Recent work · qualitative analysis
I built a private AI analysis capability from scratch.
Open-text survey feedback was being analysed manually. An external provider existed as an alternative, but the data was sensitive and I saw an opportunity to create the capability in-house.
A private workflow could lower operating cost, keep sensitive data under our control, and give the business a capability that similarly sized competitors would struggle to offer cheaply.
I worked closely with the project managers doing the analysis, built a PoC to prove the idea, got management buy-in, then built the production pipeline and the interface used to review the results. I also simplified the PM-facing controls and kept rare fine-grained settings developer-only.








